[Resolved] Ebay.in — Item not received, refund not generated, showing it is delivered on site.

rashidagolwala

from Surat, Gujarat

Address:	Mumbai City, Maharashtra
Website:	www.ebay.in

Paisapay id [protected]
Ebay id rashida. Golwala
Ph:[protected]
Email id [protected]@gmail.com
I have purchased an antivirus (30th may) which said it will provide me key and cd but i did not receive my parcel (11th june). After the promised date i demanded a refund, they raised a complaint but i received a call saying that i'll get my cd but i should accept the online key and wait for my cd which will be delivered till 20th june. I have not received any cd. When i called back on that number, no one received. I called on another ebay number, he asked me my id and details but no action has been taken. And in my ebay account, it shows that i have received the parcel. Moreover, the online antivirus product key that an executive sent me on email is fake. I have attached various screen shots of my conversation or details of the product for our reference.

+10 photos

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Jul 25, 2017

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Jun 22, 2017

Updated by rashidagolwala Someone called me ebay asking my bank balance details. I'm surprised he didi not ask me account me number for refund but asked me how much balance i have n then disconnected the call, number is- [protected]

Verified Support

Jun 22, 2017

eBay.in Customer Care's response Dear Rashidagolwala,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay