Ebay.in — Item supplied is not satisfactory but no replacement made

Address:

Chennai, Tamil Nadu

I have ordered GLOBALITE SANDALS size 8 with ebay.in on 31st August and the package delivered on 3rd spetember. I found the size 8 is not fitting and I have raised a claim for replacment on the same day. A ebay guarantee claim was raised and they advsd that this will be sorted out within 5 days. After repeated reminders - on 10th september there is a call from ebay stating that they are rejecting the claim as this is not acceptable. Now the sandal I bought is a waste. My regular foot size is 8 and the size 8 supplied is much smaller (pls see photo attached). Ebay has washed their hands and saying to go ahead and talk direct to the supplier - global reatils. The supplier is not responding at all - Ebay is not bothered about this.