Ebay.in — My Claim is rejected by ebay without any solution claim ID- - 910782

Address:

Satna, Madhya Pradesh

Dear Sir, I have purchased mobile Spice Stellar 518. I have received mobile box but Seal is broken of mobile box. As per mentioned mobile box flip cover include in mobile box (photo is attached for your ready reference )but i have not found flip cover in mobile box After that immediately I have logged the complaint at ebay.in website. Yesterday I have received the call from ebay india customer care executive (Mr.Vivek) is informed me that your claim is under non-eligibility criteria so that ebay india is rejecting your eBay Guarantee* claim request. Therefore, I want to ask ebay as per your company norms (ebay.in guarantee) if company provide mobile with flip cover then why you are not giving to me. I am requesting to concerned parson, kindly provide me proper solution on this matter.