[Resolved]  Ebay.in — My mistakes that i purchased product from ebay. eBay kidding with Client

I had purchased Air Lounge Inflatable Sofa Cum Bed form eBay for gift. They delivered damaged product. They ask me qus Like . Either you ask seller to don't send damaged product ? They want to deliver product to your city etc... I complain on 2-5-2014 on eBay guarantee. They say Don't Worry. Buy Happy! Your purchasing experience on eBay won't go wrong. But if it does, we've put safeguards in place to make sure you get the item you wanted. or your money refunded, including shipping in 20 days. Now I M waiting for money (Product + shipping). One month (31 Days) completed. My Claim approved they revived shipment. But not refund completed. Each time when I call they say we will call you in 24 to 48 hours.But may be eBay haven't Clock to check hours. They never call me.