Ebay.in — No response from ebay regarding faulty product sold (Ebay guarantee).

Address:

Thane, Maharashtra

Even after calling EBay Customer Service 25-30 times regarding receiving faulty product(Nexus 4 mobile phone), I am not getting any resolution of my problem and refund. The phone was promised to be brand new. However it is faulty and there is a constant crackling sound and gets heated up very quickly. EBay CS is just saying the claim adjuster will call in 24-48 hours, however, there is no claim adjuster calling me even after 1 and half month now. Also the seller is absconding and is not responding me. I had sent the phone back to the seller however, it has been returned by the courier company saying the seller has changed address.The eBay service ticket is 1-[protected].