Ebay.in — non receipt of item and usage of money for 18 days.

Address:

Nagpur, Maharashtra

Dear Sir, I had paid Rs. 13721 to buy Micromax Canvas Gold on 18th January 2015 (Product Code:[protected] to be delivered to Nagpur Address. The Ebay Seller ID was justbuy_2014. (Located in Chennai) As per the timelines the product was supposed to be delivered to me on or before 29th January 2015. Further when it followed up with Ebay it was told to me that the product will be delivered by Bluedart. On 30th January, Ebay cancelled my order without stating any reason and initiated the refund process. On 4th January (today) the refund process was approved. The refund will be paid back to me in 7 days. It is my apprehension that the seller or ebay has cancelled this order because the prices of that particular model of mobile have increased since 18th January 2015. The hike in prices is substantial enough for any seller to cancel the earlier locked lower price to earn higher benefit. As per contract act when buyer and seller have agreed and when buyer has paid for the amount then seller has to perform his obligation. In this case the seller and ebay have not performed their part of promise just because the price of the mobile has increased before the delivery date. In this whole process, i made the payment for the mobile by my credit card and as my credit cycle was nearing, i had to pay back to credit card company. Thus even if i get the refund back in the credit card account, i will not be refunded the payment already made to credit card company. As such i have to compulsorily spend that amount to make the balance zero. Following are my grievances: 1) Thus Ebay or Seller has in this process used my money for more than 21days without any benefit to me. 2) I did not get the mobile in the price which i locked on 18th January 2015 (As the prices have increased now.) I had made several followups in the above matter, but neither ebay team nor seller provided any kind of resolution. They only blamed bluedart that they could not pick up the parcel. I now need resolution in this matter by way of compensation in money or discount in the mobile price below the locked in price of 18th January 2015 i.e. Rs.13721. Thanks Chinmay [protected]