Ordered "Whirlpool 195 GENIUS CLASSIC PLUS 4S WINE ORCHID" on 17Oct2014 and paid amount on same day, seller shipped diffrent product i.e 165ltr and we rejected.
And I register a claim on ebay ClaimID: 729532 on 02Nov2014 and ebay people told me that you will get item before 17Oct2014, but not yet received.
Finally I went for refund and ebay people approved on 20Nov2014, Action created: on. 20 Nov 2014 Refund approved by vanita2014.eg
Remarks: We are pleased to inform you that we are approving your refund request and closing the claim.
Your refund will be sent to your original mode of payment and it will take 6-8 working days to reflect in your account Note: Sundays and Public Holidays are excluded from working days.
Notification Sent to To buyer To seller
Action status Closed on 20 Nov 2014
But yesterday 01Dec, 2014 I made a call and spoken with [Interaction ID: 1-[protected]: Rukshar floor supervisor], she told me that dept heads already left from the organization and you will get call by tomorrow, and you will get money back.
Again I called on Neeraj kumar, cc executive[protected]:45AM) and he told me that you need to speak with greivience cell[protected]
[protected], I made several calls to these numbers, not responded and one guy responded one time and he told me that we noticed that you made several calls, we will call you in 30mins, no body called or not lifted or picked my call.
Again I called on ebay and spoken with CC Executive Kartika at 12:30PM on[protected] Interaction ID: 1-[protected], she told me that wait till today tomorrow you will get money and I asked several questions, and she spoken with her superior and told me that
today its initated and it will take another 6-8 working days, I asked her to transfer call to her superior officers, and spoken with Amit Kumar, floor supervisor, gurgon
at around 1:00pm on 02Dec, 2014 interaction ID: 1-[protected]. Finally he told me that there are some techinical issues and some one not updated on their tool causing not yet initiated and need to wait another 6-8 working days.
They are playing with me and time to time they changed their words and simply escaping and postpone this refund issue.
Even ebay seller is also too worst, he told me that what ever I sent you just accept and keep it with you and I will personally change that product, how its possible, and ebay provided good rating to the seller 95% above positive.
Why ebay encourage such kind of sellers, and why the ebay executives not stand on their words, and changing person to person, pl take appropriate action against them.
I am in pressure and bp got raised, not getting sleep, mentally suffered, and wasted my valuble time, whats wrong with me I don't know, as per my knowledge I did not make any mistake.
Why the ebay playing games with the customer, this organization built on customers only, but they behave like a monopoly. its not good for any one or organization as Mahatma Gandhiji said that "DONT WASTE MINUTES, PL. FIND CUSTOMER SECONDS", but ebay people wasted months and mentally tortured.
Pl. help me, and compensate for my health cuses, waste of my time, and lost offers from other online site providers and as well as local shops. I lost everything, pl. help me.
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