[Resolved]  Ebay.in — Not refunding my money against the item I havent received

Address:	110092
Website:	www.ebay.in

1.deadline for delivery of product was 20th december. ebay should have refunded my money when this date had passed.

2.ebay has helped a fraudulent seller by extending the deadline 3 TIMES for seller to respond ( on 22 december, on 27th december and 31st december) and even third deadline has passed on 2nd jaunary 2017 and date for resolution was 2nd jauary(stated on ebay website) which also passed 12 days back.

3.Today is 14th january and i haven't got any resolution from ebay.
Ebay guarantee claims that it will resolve the issue in 20 days from registering the claim, today 22 days have passed and they still haven't taken any action.

4.after 2nd January they haven't taken any action in this regard.

5. ebay didn't refund the money back to my account as stated at the claim stage that if the seller didnot respond till 2nd january, ebay will close the the case in my favour.

It is a simple claim of getting my money back for item i havent received but is taking so much pain and causing mental harrassment to me.

I have written 5 emails in this regard and i have only got false promise to resolving my claim in 24/48/72 hours.
Ebay without reading the questions asked in my mail, give same response everytime and doesnot asnwer to the questions asked in the mails

Claim id-2565250
PaisaPay ID - [protected].

I am attaching screenshot of email conversation i have had with ebay along with thier responses. and deadlines stated on their website.

timeline :
-claim opened on 21st december
-ebay extending the deadline 3 TIMES for seller to respond ( on 22 december, on 27th december and 31st december)
-third deadline passed on 2nd jauary
-claim still not resolved in my favour.
- not action after 2nd janaury
- ebay giving false hope of resolving my claim by waiting 72 hours in each mail on 4th jan, 3rd jan, 7th jan and 11th jan )
-as stated under ebay garuntee program, my claim was to resolve by 11th january(i.e. 20 days from creation date), which they didnot do.