[Resolved] Ebay.in — Not refunding my money

snig15

from Kolkata, West Bengal

Address:	400063
Website:	ebay.in

On 27/08/15 i purchased SanDisk 32GB Ultra MicroSD SDHC Micro SD Memory Card 48MB/s + VAT Bill. on ebay.in.For this purchase i used oxigen wallet.(My oxigen wallet transaction id-[protected])On 27th august 50% off offer was running on pay through oxigen wallet. The price of the item was 501/-i pay 251 and i got 250 discout on that product.On 5th September i raised a complain.that that i was not get the product. ebay customer support team said that the seller was unable to prove the delivery document.for that reason you will get your money (251) refunds from the side of ebay.And on 17 th September they approved my refunds.But today is 15 th October but still i am not getting my refunds money.From 17th September i called to ebay customer care 2 to 3 times in every week.But they dont care me.Only they giving 48-72 hours to resolve my problem, but they do not solve my problem.I am totally fade up with the service of ebay.They harass me near about last 2 months but they do not refund my money back.Some customer care executive communicate with me very badly, (some executive name are sandip gupta, pawan, promod lara). please do something to get my money back. Regards, Snigdha Tantubay Durgapur email.[protected]@gmail.com mob-[protected]

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Nov 10, 2015

Complaint marked as Resolved

Respected sir, i am totally helpless, ebay india suffering me a lot still now.My PaisaPay ID : 40286356072, item id-161807528804 and complain id-1238568.I purchased sandisk 32 gb memory card on 27 august, After deadline date i raised a complain 5th september.After my complain ebay request me to wait for next 20 days to resolve my problem.But they do not do it.Then i call them up every 3 days gap in a week.All time they takes 48-72 hours to solve the problem but all time they make false promise.After complain in consumer court they send me a messege on 21 october that within 6-8 days they will refund my money but this also they did not do it (re;buying refunds SR#1-56376459268).After 10 days another time i made again complain that time they give the refer id (Re, buying refunds SR#1-58149202159}.And wants 3 days to refunds my money but this time also they did not refunds my money, I am totally shocked that ebay is a big e-commerce giant But they do it this kind of cheating activity with customer.All time i attached oxigen wallet statement to paisapaydocs @ebay.in.But they dont respone my email.Well i am surprised that what kind of service ebay provided.

eBay.in customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2015

eBay.in Customer Care's response Hi snig15,

We regret the inconvenience caused to you. Please share your concern with your Paisa pay ID or Claim ID at ebayindia.[protected]@gmail.com to help you.

Thanks & Regards,
Team Ebay

Verified Support

Oct 30, 2015

eBay.in Customer Care's response Dear snig15,

We are still awaiting information about your complaint details. You can contact us on ebayindia.[protected]@gmail.com

Regards,
Team Ebay

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Comments

snig15

from Kolkata, West Bengal

Respected sir,
i am totally helpless, ebay india suffering me a lot still now.My PaisaPay ID : [protected], item id[protected] and complain id-1238568.I purchased sandisk 32 gb memory card on 27 august, After deadline date i raised a complain 5th september.After my complain ebay request me to wait for next 20 days to resolve my problem.But they do not do it.Then i call them up every 3 days gap in a week.All time they takes 48-72 hours to solve the problem but all time they make false promise.After complain in consumer court they send me a messege on 21 october that within 6-8 days they will refund my money but this also they did not do it (re;buying refunds SR#1-[protected]).After 10 days another time i made again complain that time they give the refer id (Re, buying refunds SR#1-[protected]}.And wants 3 days to refunds my money but this time also they did not refunds my money, I am totally shocked that ebay is a big e-commerce giant But they do it this kind of cheating activity with customer.All time i attached oxigen wallet statement to paisapaydocs @ebay.in.But they dont respone my email.Well i am surprised that what kind of service ebay provided.