[Resolved] Ebay.in — nova nv 178 razor shaver

Dr.Debasish Kundu

from Bengaluru, Karnataka

Address:	400063
Website:	www.ebay.in/itm/Nova-Three-Head-Cutter-Razor-Shaver-Rechargeable-Pop-Up-Beard-Trimmer-Groomer-/14264

I purchased nova trimmer — shaver-razor from ebay, product reached me 5/3/18 afternoon, on 6 th morning i complained ebay that this product is toy, it fails to trim or shave, they kept on exchanging emails, on 19/3 they sent me one sms asking me to send picture of product, and kept on emailing that your claim is under process and so on. Suddenly this morning they sent one email with false and fabricated story of sending email asking me to ship back the product etc. And rejected my claim of refund illegally. Copies of invoice, sms from ebay dated 19/3 and my reply dated 21/3, and their mail of 24/3 are attached/ given below. Please intervene in the matter of willful consumer cheating and harassment regards dr debasish kundu

See video :
https://www.youtube.com/watch?v=OMA9NBysQ8A&feature=youtu.be

+2 photos

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Jul 9, 2021

Complaint marked as Resolved

They asked me to Courier back to their address, the courier asked for Return Memo or Reference which never received, ultimately, I deleted my ebay account

eBay.in customer support has been notified about the posted complaint.

Mar 24, 2018

Updated by Dr.Debasish Kundu eBay <[protected]@ebay.co.in>

Reply|
Today, 4:34 AM
You
eBay Guarantee * - Don't worry, Buy happy!

Dear Debasish,
We observed that item you purchased is not eligible under eBay Guarantee program and hence your claim is rejected.
For eligibility criteria, kindly check the following link: http://pages.ebay.in/help/ebay-guarantee.html#terms
We appreciate your understanding in this matter.
Please find the details here
Remarks : We tried to contact you on your registered number [protected] on[protected] at 10:01 AM but number was ringing however we were not able to reach you. On[protected] we sent you a mail, requesting you to ship the item back to the seller and provide us a scanned copy of the courier receipt by[protected].Unfortunately, we haven’t received any communication from you regarding this within the timeline stated above and are closing the claim from our end. We request you to get in touch with the seller to resolve the issue with your purchase. Thank you for your patience and cooperation.
Action : Buyer Claim request rejected by eBay

Item Information

Claim ID: 3488277
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: emakwin
Date claim opened: [protected]

Thank you for choosing eBay.
Regards,
eBay India Customer Service

debasish kundu

Reply|
Wed 3/21, 5:20 AM
[protected]@ebay.com;
[protected]@ebay.in
You forwarded this message on 3/24/2018 5:47 AM

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Gentlemen,
I have received one SMS from ebay on my mobile number asking for picture of the product, screenshot of SMS attached.
I believe, only a live video of the product in use will satisfy you, that I have uploaded in you tube ( link still private):
https://www.youtube.com/watch?v=OMA9NBysQ8A&feature=youtu.be
OR
https://youtu.be/OMA9NBysQ8A

It is self explanatory
Sincerely,

Dr.Debasish Kundu
Editor In Chief, International Journal of Spagyrics & Natural Medicine, published by Originals, Delhi www.lppindia.com
Flat# G4A, EF-Block, Vikram Vihar, 493/B/19 G.T.Road(S), Howrah-711102,
Cell : [protected], e-mail: [protected]@hotmail.com,

Verified Support

Mar 26, 2018

eBay.in Customer Care's response Dear Dr.Debasish Kundu,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay