Ebay.in — ordered item was not sent and money was not returned

i have online purchased item (mobile case cover ) from eBay in, f on 28.5.14 via PaisaPay ID: [protected] amount was rs. 490.00
After it seller was not shipped item, and mailed me, item out of stock and your money will return to you within 6 to 8 days, after 10 day s payment was not done i lodge complain to eBay guarantee Claim ID: 529212
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: mobmart
Date claim opened: [protected]
and sent him bank statements proof
Still to day there is no action taken, so i lodging complain here.
thanx a lot