Ebay.in — Paid for services not received. Fraudulent promises by ebay

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Bangalore, Karnataka

Hi, I recently ordered two items from a seller on ebay (dated 24th July, order no.[protected] seller: ximpler). After several follow ups I received a package on 6th Aug with one item missing. I lodged a complaint with ebay and the seller, following which the seller said he will send me the second item within 24 hours. 24 hours became 7 days and I still hadn't received my item. So I lodged a second claim on 17th Aug for a refund. By then I had started using the first bottle because the seller had explicitly stated he will ship the first item. Ebay cannot process the claim for 1 item out of 2. The seller is not responding. I have lost more than R 4000 (Four Thousand Rupees) in the process. Please take action as both the claims have now been closed by ebay executives who refuse to either explain or understand the situation.