Ebay.in — Payback points redeemed after order cancellation on payment page

Ssachin1612

from Vasai-Virar, Maharashtra

Address:	Mumbai City, Maharashtra, 401201
Website:	www.ebay.in

Hi, I was going to order a watch from ebay.in i clicked on buy now. As i reachd the order summary page i payback points were shown i redeemed those payback points and also applied a 10% off coupon by some reason by mistakely i pressed cancel tab and the page got cancelled..again i selected thr product n went on order summary page but this time my payback points were showing 0...kindly check on the same and revery asap. My name: Sachin Sharma Ebay mail id: [protected]@gmail.com PAYBACK Account Number: [protected].

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eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear Sachin,

We apologize for the inconvenience caused to you and assure you that the amount will be refunded to you in case it has been debited by eBay. Sometimes such problems occur due to technical issues while making payments via credit cards and online bank transfers. Such transactions are called missing transactions, wherein the amount is debited from the account but it does not reflect on your eBay account.

Please note that if the transaction is not completed and the payback points has been deducted from your payback account, then do not worry it will automatically get reverse back to your payback account within 4 days.

Be rest assured if in case Payback points does not get credit in your account, then kindly get back to us by replying this mail. We will escalate this to our relevant team and get back to you with the resolution.

For any further assistance on the same you may contact us on our toll free no - [protected], or via chat / email.

Team Ebay