[Resolved]  Ebay.in — Poor pre-sales support to customers

Address:	Mumbai City, Maharashtra, 400063
Website:	www.ebay.in

First of all I find that the product information provided by sellers on ebay is either incomplete or deceptive. Take for example 4 GB DDR3 ram sold by seller itstoredatascan on ebay. Picture says 1333 Mhz but product description says 1600 MHz and despite of such a conflicting info it also comes with a disclaimer from seller side that 'PLZ CHK COMPATIBILITY BEFORE ORDERING'!!!

I have written several mails to such sellers several times on ebay but sellers simply don't respond.
Finally I decide to raise my concern to ebay customer care and they gave me a cold response that unless buyer has bought the product they can not contact or fetch the seller details.

ebay simply does not have any pre-sales customer support policy which is very much required for effective and transparent business.

This is an urge to ebay to improve upon their pre-sales customer support processes and achieve higher customer satisfaction!!

ebay should moderate the sellers that
1. Sellers are providing complete information including warranty / return policy/product specifications on product page
2.Sellers are promptly responding to customer queries

***IMP***
ebay, don't blindly ask for order number to help you support me in response to this complaint, if you really wish to solve anything! There's no order as this is a pre-sales concern. It's left to you to introspect your polices and improve upon them.