Ebay.in — Product not delivered, No Refund

Address:

New Delhi, Delhi

I have purchased "Water Portable Multimedia Speaker Mp3 Fm Player" on 15th January 2015 on eBay Website by paying 800 INR. And was informed that the product will be delivered to me on 26th January. On 16th January I received a call from Ebay that they don't have the same brand product available and will send me some other brand product. I agreed on that and waited till 26th January. I did not received the product on 26th January so wrote an e-mail on e-bay.They replied me that their product is in switched on condition due to that the complete parcel is stuck in India Customs. I raised a refund claim on 26th January and on the e-mail, They confirmed that money will be refunded but. Today when I spoke with their refund department they said wait more and they have not initiated any refund request yet. They are not providing me with any information and I cant take a product which is already faulty (stuck with customs because of switch on sound). They have blocked my money and harassing me all the more by not giving me any information. They are trying to sell an already faulty product which is why there is a sound coming from the parcel. No body contacted me for more delay in refund, They are not committing anything about How much time as a consumer I have to wait for money back. I am paying bank the transaction fee on the purchase which I am bearing because I purchased it through credit card. I want my full money INR 800 Back plus 250 Rs as the transaction fee which I am paying for the transaction fee. Also, INR 250 as everytime I call eBay and they keep me on hold for indefinite number of time wherein it is not my responsibilty to call them and pay telephone charges also. So the total of INR 1300 is required to be refunded to me.