Ebay.in — Product not working as describe and ebay rejected my refund claim

Website:

www.ebay.in

This is regarding paisa pay ID: [protected] .I bought this item from ebay under ebay gurantee, First I got the delivery late but finally I received this item which was xelectron uc 30 mini projector . When I turned on this projector it was showing blue screen and it worked properly for the next 2 to 5 minutes and suddenly started showing white screen .What kind of new product will give you such issue within 5 minutes of working, so I contacted the seller and told him about this issue he told me Not to worry and he will sort out the issue so I didn’t commented anything about the product neither I gave any feedback as they have already mentioned in their product page that it affects their sales, but I was unsatisfied with the product so I registered claim on ebay under ebay gurantee for my refund claim id 1220395, every time when I had word with the customer executive of ebay they clearly told me not to worry, you will 100% receive your money back as you have register under ebay gurantee . On next day when I registered my claim I received a call from xelectron service center and they told me that they will arrange pickup for replacement ? I clearly told him that I have applied for refund not for replacement then he told me that, he has been told for replacement and he will send me the format which I have to attach with the product and after we will sort out the matter I thought they are trying to support me and thought once the product has been received by them they will refund my money but I was wrong after almost 15 days I received the same product again and the big thing was the product was having the same issue showing showing only white light nor keypad working nor remote and another surprise was waiting for me I received call from ebay stating that they are closing my claim because they cant do anything I have to deal with the seller and ask him for refund because I have been given one year warranty for that worst non- working product and when I called the xelectron person he told me that it is impossible that the product still exist it has been rectified . Ebay has clearly cheated me by giving fake assurances and fake promises and when ebay people have to sort out the issue they raised up their hands stating they can’t do anything and showing me their policies. When I raised the claimed that time also policy exist but why they gave me 100% assurances of refund and why that useless product has been resended to me again . This is clear that they don’t want to refund my money and are trying to fool me . They closed the claim without having discussion with me the person called me and informed me that your claim has been rejected and we are closing your claim we can’t do anything contact your seller. Kindly help me to sort out this issue .