Ebay.in — Purchase was not returned and refund not provided

Address:	Bhopal, Madhya Pradesh, 462026
Website:	ebay.in

Dear Sir/Madam,

I am extremely sorry to report that I had a very bad experience of purchasing an item through ebay online shopping portal.

Recently, I had bought a MAGIC SING ET 25K KARAOKE MICROPHONE MIC from ebay for Rs.10499.

The day which I had received the product, I filed a refund for it as the product was absolute of no use. The karaoke provided with it was fake and instrumental not the original karaoke.

In first place, when I called ebay they assured me that they will contact the seller and will convey my grievances and would process my refund in a week.

After 4 days, I again received a call from ebay customer support and they said that they are extremely sorry but they will not be providing me any refund and they closed my claim giving me the reason that seller do not come under ebay guarantee for this product.
Here is the email id of the executive that contacted me from ebay:- [protected]@tpa.ebay.com. I asked for his name but he said he'll send the information via email

Please provide me legal details so as I can raise a complaint against this shopping portal for not allowing buyer to refund the product inside certain duration. In first place it had shown that seller would accept the return withing 15 days of deliver.

Please help me out to achieve proper settlement against this.

Yours Sincerely,
Shivam Sinha
[protected]