[Resolved]  Ebay.in — received non working item on ebay

Address:

South Goa, Goa

i had ordered a samsung battery bank on ebay. on the 1st of June and very promptly within couple of days i received the item, however after receipt, it was observed to be not charging. i immediately contacted the seller, who promised that the alternate replacement piece would be shipped to me by 9th of June. however as a safety measure i initiated a ebay guarantee claim just in case. today is 13th June and the seller has refused to take my calls since 9th june and on the ebay guarantee site it continues to say the claim is in progress. its been a week and i was in urgent need of the battery bank but i don't know when and if at all i will get it. kindly help me in early resolution of the case. i sincerely don't think i will ever use the services of ebay in the future after this experience.