Ebay.in — Refund approved but not credited to my account

Address:	400063
Website:	ebay.in

I bought an item from ebay (Item number :[protected]...
Date of payment : 15-may-2016 23:39
Paisapay id : [protected]
A refund request was auto generated by paisapay when the seller failed to ship the item in time...
Ebay messaged me on 27th of may 2016 that my refund will be credited by paisapay within 3 working days...
Meanwhile the seller send me the item which i was not satisfied...
Actually he was making delay to send my item, finding some strange reasons... I thought it's a game by the ebay people & the seller to cheat me, due to the delay of refund & so i decided to hold the item until i receive my money back...
But still now until now, nothing is happened... I emailed ebay but no response...
Created a claim & it got just a replay that "the seller has been notified about the claim (Claim id : 2054508) and we will shortly update you on the status."
I don't know why they need to contact the seller as the order is cancelled & was going for the refunds..
Anyway nothing happened so far... Still showing, 'claim processing' in the claim page & no way to communicate further from the page to ask why the money is holding back...
When i tried to email the ebay customer care, there was no option to choose from the wizard about not getting back the refunds... So i used 'item not received' option to send the mail...In the mail creation page, asked all the details about the purchase like the item no. Etc. But when tried to send mail, it just declined the mail with an irrelevant message like can't send the mail (After spending time to type about all this...)... After a few more days tried again & it was successful but no response until now...

The seller is frequently contacting me for his item or cash... I assured him i don't want his item anymore & won't hold his product once i get back my money... So he started to contact ebay many times & said my fund is credited within next few days... & they gave him a transaction id: 30594062... But days have gone after that... Nothing happened...

O just made a search in google... See here loads of more other people complaining against these frauds: https://community. Ebay.In/t5/paisapay/phone-line-customer-service-for-paisapay/td-p/75840

Can you solve the issue...?? I don't hope much so... As these people are the new generation of the old east india company by their behaviour...

Thanks & regards