[Resolved]  Ebay.in — Refund claim closed without any action

Address:

New Delhi, Delhi

I bought a Shiv Naresh track suit from ebay.in on 17/08/14 by paying Rs.1150. The track suit was delivered on 20/08/14. Upon checking the track suit I found out that the fabric of track suit is too thick and not as expected. So the track suit is of not use to me. I raised a claim (ID: 616436) for refund on 21/08/14 and got a response call the for the confirmation. On 23/08/14, i got a mail from ebay saying my contact number is not reachable and if i do not send a response to their mail in 48 hours otherwise my claim will be closed. I sent a response mail stating my problem and to contact me again on same number. They again sent a mail on 26/08/14 to provide an alternate number in 48 hours otherwise my claim will be closed. I sent a response with an alternate number and timing s to contact me on alternate number. Finally i received a mail today 29/08/14 saying that the alternate number was also unreachable and we are closing your claim. I was surprised to see how cleverly they avoided the claim.They should have contacted me over mail if the alternate number was unreachable instead of closing the claim directly. It seems all numbers are unreachable for ebay in case of a claim. Nirdosh Chaudhary [protected] Below are the remarks available on ebay.in for my claim: 23/08/14: We tried to contact you on your registered number i.e. [protected] at 23/08/2014, 05:40 PM to discuss your concern. However, we could not speak with you as the number was engage. We are awaiting for your immediate reply for exact issue with the item and the current updates and your alternate contact number and images as item not as discribe, reply us within 48 hours from reciept of this mail on [protected]@ebay.com. Failure to respond to this e-mail within 48 hours may result in closing this claim. we are awaiting for your response at the earliest. 26/08/14: As per eBay policies we have requested you to provide the alternate contact and relevant documents to us within the given timelines. On checking the records we see that you have send the same number which is again not contactable. Hence this is a reminder email, providing you with more 48 hours to revert us back with relevant documents. Failure to this may lead to denial of your claim. Awaiting for your earliest response. Thank you for shopping with eBay. 29/08/14: On {23 August 2014} we sent you a mail, requesting you to provide alternate contact number by {25 August 2014}, we have received communication from you regarding this but your number is engage the timeline stated above and even you had replied to our given reminder mail also with alternate contact number but again which is not contactable. So we are closing the claim from our end. We request you to get in touch with the seller to resolve the issue with your purchase. Thank you for your patience and cooperation.