[Resolved]  Ebay.in — refund not received

Address:

Chamoli, Uttarakhand, 246424

I purchased two item from ebay with item id: geb[protected] and next product id: geb[protected]. Ebay approved my refund for 'item not delivered' but never actually refunded any money to my bank account till date. (1. Paisapay id:[protected] for rs. 4790 and 2. Paisapay id: [protected] of rs. 4648). When contacted they provide a copy paste reply that refund will be credited in 3-5 days, on contacting again after 10 days they said the refund is already processed and asked me to provide a copy of bank statement to [protected]@ebay.com which i provided. It clearly showed no said refund from ebay. I have not received a reply to any of my future emails and phone calls after that. Their customer support is polite at first but when they realize that they can't help me with the matter they simply cut me off the chat or hang up the phone despite me being polite. After spending about 3 hours on phone with their 'customer support' and writing about 20 emails i had to give up and forget about my hard earned money : (