[Resolved]  Ebay.in — refund not received for missing transaction

I had a failed transaction on 12th august 2017 while trying to pay for my order, money was deducted from my freecharge wallet amount rs. Rs 4713.8 but i received no order confirmation.

I immediately contacted ebay customer service via message and they said i will get an sms within 72 hours about my refund status.

I received an sms much later on 17th aug 2017 that my refund was initiated on 14th aug 2017 and would be credited to me within 6-8 working days. The given timeframe has passed and i have been just waiting in vain with no sign of refund.

Ebay customer support is pathetic they don't reply to your mails and their cs chat agents when contacted just give copy paste replies to please wait for 72 hours, i am "esacalating" your concern. How many more 72 hours do i have to wait???

Its been such a negative experience for me, i have faced problem for the first time after so many purchases and ebay has kept me waiting for so long for refund other competitor websites like amazon, snapdeal have always refunded me within the timeframe promised and under 2-3 days.

I have attached the details below, in case you people need to contact me just ask me here in comments or email, i have contacted you enough from my side and fedup of same copy paste replies by your customer service agents.

Transaction id / reference number : jfrw[protected]

Mode of payment : freecharge wallet

Amount deducted : rs 4713.8

Date and time of transaction : sat aug 12 2017, 7:03:08 am

I have waited enough for time you requested now please process my refund soon or i will have to take some action.