Ebay.in — Refund not settled till date

I ordered an item from ebayindia. I received a faulty item. On contacting eBay they agreed to give a copoun. Now its been over 20 days I have not received any copoun. I tried contacting customer care but they are give false promises. They are just playing with our hard earned money. They don't want to help. I would request you to take this matter and get this issue solved. Also I would like to take this opportunity to request people to boycott ebayindia.