[Resolved]  Ebay.in — rejecting my claim

Address:Ghaziabad, Uttar Pradesh, 201009
Website:www.googleadservices.com/pagead/aclk?sa=L&ai=DChcSEwi7yNTAj_jVAhWFj48KHcU2Ah8YABAAGgJzYg&oho

I ordered i phone 6s dark gray color from ebay site which had manufacturer warranty of 6 months. But the phone i received is defected and does not support any sim card. I even went to apple service centre and they told me that there is internal hardware issue in it. I called seller (Ecomstars) but he has switched off th phone and someone else is calling me on his behalf everytime. I raised claim on ebay for refund or return buy ebay rejected my claim saying the phone has manufacturer warranty and i have to get it repaired in apple service centre. Everytime i am calling ebay they say that the phone is in manufacturer warranty and it can not be refunded or replace. This is pathetic
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Oct 4, 2017
Complaint marked as Resolved 
eBay.in customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2017
eBay.in Customer Care's response
Dear Abhishek280196,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay
Complaint comments 

Comments

I did an online purchase from @ebay. India on 17th july but my order was never shipped hence ebay told that my refund has been appoved and intiated by them on 11th august. They provided me with reference number JUR[protected] but i stil did not get the refund. Please take notice and help me of this and refund me at the earliest.Thank you.

eBay.in Customer Care's response, Aug 28, 2017
Verified Support
Dear sudip aka,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

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