[Resolved]  Ebay.in — Seller misusing a fault in ebay guarantee & claim center

Address:	380014
Website:	www.ebay.in

Hi,

I have purchased mosiso felt laptop shoulder bag only for new macbook 12 inch with retina display.

Claim id : 2903696paisapay id : [protected] item id:[protected] seller id: cliqkart_mmmlt

The description of the product 'about the product :

Handmade in france, small tige boule clasp, great for styling fine, thin hair, made of luxurious cellulose acetate, dimensions: 1 1/8"wide, 1 3/4" long'

I trusted ebay & as the product is imported, i ordered.

When i received the item, it has no zip compartments to store accessories like charger, pen drive, keys etc. And there is no cushion or padding to protect the macbook.

I have raised a claim for refund. After 7-10 days i receive a call from your agent & he said that your claim is rejected as there is no description about zip compartment, you should have checked before.

I said, it is seller's responsibilities to write accurate description about the product. Just one line of description is not sufficient. Still agent or supervisor is not ready to listen. As if they have prepared the mind to reject the claim before calling.

I would like to report a fault in your system. This seller or many sellers are cheating customers by not writing accurate description of product, so that the claim will be rejected.

When i contacted the seller, he did not try to resolve my complain, he told me straight away to contact the ebay help center. He knows the fault in the system & he can get away with it.

This is serious flow in your system, you should take immediate action, refund my money & prevent all the seller to misuse ebay india.

Thanks
Ronak