Ebay.in — Seller not responding, ebay customer service is hopeless

Address:

Bangalore, Karnataka

I have placed an order and the order details are as follows. Paisapay ID: [protected], placed on 16th Feb 2014. As the product has got 1 year seller warranty, I contacted the seller on 29th Nov 2014 and requested for replacement. The seller has agreed to replace with a new one provided I send him the non working battery and I have sent the battery to him. And after he received, he is not answering my calls or mails for sending the replacement. If I call from another mobile number, he will answer and then he will block that number as well. I request you to kindly resolve this issue at the earliest. I tried talking to your customer care and also the floor manager one time. It's very disheartening with the kind of answers I got from them. 30th March, 2015: 1-[protected], Mr. Shivam 2nd April, 2015: Ms. Suman 4th April, 2015: 1-[protected], Mr Akshay and his floor manager Mr. Abhishek Akshay and Abhishek: They kept on saying, call from your friends number and get the details sir. When I said the seller blocks every number I call from, he says call from another number. The answers are completely arrogant. The one thing I don't understand is am I supposed to call from every possible number or is the seller supposed to resolve the issue? eBay may hear to the conversation with the service request number given. Also, I have attached call log from my mobile. Unfortunately I missed the call log for November and December. But you can see the call log recorded from January till date. Please resolve this at the earliest and free me from this mental stress.