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[Resolved]  Ebay.in — Seller shipped completely damaged product

Address:New Delhi, Delhi

I've ordered online a Salon Express Nail Art Stamp Kit dated 01-September 2014 and I received it on 05- September 2014. And I opened the packet and saw the condition. The item was damaged. After that immediately lodge a complaint at ebay guarantee claim website(Claim ID : 640703). I've attached damaged product image to show it to the ebay. But thay keep asking me to show proof that item not as described by seller and my complaint was that item was damaged badly and unusable.
But after that eday didn't contact me and they close the status of my claim on 12-September 2014.
Please do the needful. I want my money back or replace this item.

Here are some details of my order.

Item Name: Salon Express Nail Art Stamp Kit
Item ID[protected]
Seller ID: onlineera
Buyer ID:atulgupta24eb
Item ID[protected]
PaisaPay ID : [protected]

Claim Creation Date:07 Sep 2014
Claim ID : 640703
+1 photos
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Aug 14, 2020
Complaint marked as Resolved 
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2 Comments

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Comments

Dear Atul Gupta, Thank you for sharing your concern with us. We are glad to inform you that we have approved your refund on 16-Sep-14, and you would be receiving a coupon of 110% of your item value to your eBay messages / registered email id within 7 - 10 working days. So we would request you to keep patience till the stipulated timeline gets over.
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Still I don't receive any coupon from your side. Almost 20 days passed but you are so careless about your customers.
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