[Resolved]  Ebay.in — Selling fake product which is not up to the standard

Address:411007
Website:www.ebay.in

Paisapay id-[protected]

Hi bought a car key chain from ebay with camera feature but the product turned out to be fake one which cannot record for more than 5-10 seconds of video even with 14 gb external memory card.
I tried to contact the seller but there was no response from them. Then i mailed about the replacement or refund for the product from ebay because the product is fake and not up to the mark to be sold, they mailed back your product comes under ebay guarantee and follow some steps else call the customer care if not able to follow the procedure of refund. But when i called ebay the customer care representative, she is telling that you have crossed the ebay guarantee time. I told her at-least block this seller's product so, that he would not be able to fool any other indian consumer. But she said since you brought this product as guest user you wont be able to leave negative feedback also.

At least, i want the seller not to be able sell this product to any other indian customer as it is a fake product

Thanks and regards,
Allen
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Sep 20, 2016
Complaint marked as Resolved 
eBay.in customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2016
eBay.in Customer Care's response
Dear Allen6364,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay
Complaint comments 

Comments

Till now nobody reached from your side .Still waiting.
eBay.in Customer Care's response, Sep 20, 2016
Verified Support
Dear Allen6364,

We apologize for the delay in responding to you.

However, we assure you that we are looking into your case and trying to resolve your concern as soon as possible.

We request you to please provide us with some more time so that we get back to you with the proper resolution on the case.

Regards,

Team eBay

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