Ebay.in — They want to give refund as coupon but refused to give my refund as cash

Address:	380050
Website:	ebay.in

In 18/02/2016 when I ordered two items( tempered glass and back cover for coolpad note 3 lite) from ebay, in 24/02/2016 but when I opened the box I saw tempered glass was already broken then I contact customer support they told to send email to [protected]@ebay.com but there is no any satisfactory reply

I contact again customer care they said they will reply me back in hours but surprisingly there is no call back to me then I again called today 26/02/2016 they told refund will initiated as a coupon not as a cash so I again asked why, they told there is policy of ebay which they always give refund as coupon( however in ebay guarantee they did not specify that they will give refund as coupon) but I want my money back as cash because I never want to buy anything from ebay due to its worst service but they refused to give money back

PaisaPay ID:[protected]
Item number:[protected]

i want my money back as a cash not coupon.