[Resolved]  Ebay.in — wrong item delivered, now no replacement/refund

Address:

Kolkata, West Bengal

I have bought a pair of shoes from ebay of size 10 but the seller sent a bigger size of 10.5 and now i am unable to wear the same. I have started a claim regarding the same on ebay.in along with the pictures of the product showing that the product is 10.5 not 10 as i have ordered and asked for replacement or refund of the same. But ebay has simply rejected the claim and how since last 5 days i am sending them mail and talking to them on phone and chating with customer representative but no one replies everytime they say that product is as described so they can not return or exchange now. I have talked to seller also and he is okay with the refund but the mediater Ebay.in is not interested in initiating the refund or replacement. this is total fraud and cheating and harassment. Everyday now its my job to call them write to them and chat with them but no one listens. I have to hold everytime for 15-30 minutes before and during the calls as their representatives are busy but yet nothing happens. This is mental trauma which they are causing to me along with inversely affecting me monetarily and mentally and causing me hamper my business. as everyday my 1-2 hours time is spent on talking and mail and chating to ebay regarding the same from last 6+ days. Its my humble request you to kindly get this matter resolved as i can not take this harassment any more. For your reference my ebay id is "surana_alok", email [protected]@yahoo.com, contact number [protected]/ [protected], item id of the product "[protected]" amount Rs. 4620/- date of purchase 27/12/2014, date of claim 31/12/2014, claim id 820305 claim rejceted date and by "01 Jan 2015 Buyer Claim request rejected by eBay by ashish2010.eg" Please get my money refunded at the earliest and help me getting over with this harassment and mental trauma which is affecting my business as well. Thank you.