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I had ordered Sonata Men's Wrist Watch - 8976YM06 item ID :[protected] but waht i received was a small ladies watch of sonata.
In spite of raising a complaint no one is bothered to call & do the needful.
I called yesterday & spoke to their exe & he kept me on hold for an hr & then told me the refund has been initiated & you will get the refund Req No : 1:[protected]). Today i called again to confirm & the executive is telling me that they tried to call me & i could not be reached. he is saying me the claim is still on hold & want the pic of the watch. I have sent him the pic also but i don't think they hav a proper customer service who can know the actual concern of the customer & try to resolve it.
kindly help
In spite of raising a complaint no one is bothered to call & do the needful.
I called yesterday & spoke to their exe & he kept me on hold for an hr & then told me the refund has been initiated & you will get the refund Req No : 1:[protected]). Today i called again to confirm & the executive is telling me that they tried to call me & i could not be reached. he is saying me the claim is still on hold & want the pic of the watch. I have sent him the pic also but i don't think they hav a proper customer service who can know the actual concern of the customer & try to resolve it.
kindly help
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