Ebay.in — Wrong Product was delivered and when requested for replacement have to wait for 2 weeks still the problem is not resolved

Address:	Mumbai City, Maharashtra
Website:	www.ebay.in

I ordered a HP 32gb class 10 95mb/s micro sd card but it was not delivered instead they sent to me a HP 32gb class 10 40mb/s which is much cheaper in the market from the amount i have paid, when i request the ebay team for replacement they promised me that they will replace the product within 4-5 working days on 15th SEP 2015, and still there is no response from the ebay team, and today 28th Sep 2015 when i contacted them regarding the same they said they havent got any claim id and will take more 20 days or so for the replacement, and the floor supervisor whose name was Abhishek Rana, talked rudely and was not helpful at all and was again and again asking me to wait for 5 days for the claim call and then wait for another 20 days for the problem to get resolved, and when i asked Mr Rana to provide me his managers name or let me speak to him he just said they are in the meeting. Already i waited for 18 days now and these people they want me to wait another 25 days, So I want to raise a complaint against this stupid company with its mannerless staff and pathetic policies.