eBay India — 1205852, Paida Pay Id: [protected], item number:[protected], seller id: pravsava date claim opened 26.08.15

Address:Chennai, Tamil Nadu

Got a spurious product, I was told by ebay to send the product back to the seller, I am awaiting refund details confirmation. The ebay said they don't have reshipment facility from a most happening place in Chennai, I pity on the customer from remote places, I wanted only demand draft and not any coupon, the customer service staff said they can only send me the coupon, I want justice, my hard earned money is blocked. ebay is playing with customer's money and valuable time.
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Sep 15, 2015
Updated by omvarma
I am yet to get any response on my complaint with regard my complaint, ebay has to give me demand draft towards reshipment charges as I shopped only with ebay and it's ebay's responsibility to ensure that my payment is expedited. ebay is not doing any favour by giving me coupon, it's not ebay's money it's mine
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ebay's customer service people are only paroting they can only give coupon and not demand draft. What customer service they have, if they are not able to address genuine concern and give prompt resolution then what is the use of having such customer support, it's simply waste of time and money
ebay customer support is only paroting the rules of ebay which says that what ever product you buy it through them, in case it's not upto the mark and you return by spending your money towards reshipment, then they would feel pity on you and send you the coupon towards the money you spend on reshipment, first of all i don't understand why ebay should ask the customer to reship the product to their seller when we pay the money to ebay towards purchase, is this the way of doing business, whose money is that the ebay can decide what way to refund it. It's not ethical, why the customer should suffer by shopping with them just to get spurious product and block their money and waste their precious time

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