[Resolved] eBay India — cheated by providing duplicate part and denying refund even after sending it back

DivzArjun

from Kadayanallur, Tamil Nadu

Address:	603209
Website:	www.ebay.in

I had ordered sony bluetooth headset and received duplicate and non functional one. As per their instruction & promise of refund (Including shipping back charge) i returned it back to the seller. But even after sending it back to seller, they are saying new new excuses and denying refund. They says seller not ready to refund & they need confirmation from seller. Real looters. Now i lost my purchase cash plus return shipping cost. Please help to get it back.

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May 19, 2018

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

eBay.in Customer Care's response Dear Customer(DivzArjun),

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

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Comments

DivzArjun

from Kadayanallur, Tamil Nadu

Already I have contacted you eBay guarantee team . What they said is seller must be ready to refund then only they can do something . Then what is the role of ebay guarantee . When the seller you keep is providing fake products do we have to suffer for it ??? Wt guarantee are you providing . You say Don't worry buy happiness. That tagline is not suitable for you people . I know I won't get my cash . Because similar experience everyone is saying about ebay . No one ever got problem solved with ebay instead ebay itself has become a problem to people . Cheating company .