eBay India — False Product They are refusing to pay me back

Address:

Indore, Madhya Pradesh

This is first claim id : 977599, product was missing charger and other accessories. ebay told me to send a 300rs coupon. None received till date. After that on second day i found out the product battery backup is worst. Seller himself told it would give a batery backup of 10hr see his listing. It giving a backup of 2 hr. it take another 2hr to charge. This dispute is not resolved till date. I contacted several of you agent they WERE LYING TO ME THE WHOLE TIME THAT THEY HAVE MADE ANOTHER CLAIM UNDER SAME CLAIM ID. One of you agent told me i cannot have another claim. They are refusing to payme back and use the product