Ebay India (Mr. Latif Nathani, Md) — Refund under ebay guarantee

Address:	Bharuch, Gujarat, 392001
Website:	www.ebay.in

I had ordered online on ebay for brand new htc desire 816 item id[protected]. Paisapay id [protected]. I found the phone is unable to get singles of cdma so i file a complaint against it. After that they checked several time they try to give me the solution but they unable to fixed it and the finally they approve my claim on march 27, 2016. Claim id is 1793679, in which they commit me to send draft within 15 days.

But i still not received any draft for the same. When i called them regarding the dd he told me that the dd is returned by courier company that is blue dart. They can't found your address. What rubbish are you talking, you can deliver the your product to the same address by the same bludart courier company then how can't you deliver the dd to me. It was almost three months i still not received any communication from their side even they don't want to give any responsible person's contact details fro the same. After more than 10 to 12 called i tired of it and finally today i decided to go for help of consumer court.

There are some details of my complaints
1. Mr. Anil joshi on 16/05/2016 comp. No. 1-[protected] answer from him: you will get the courier details within 5 working days and you no need to call anybody for this, i fwd your case to higher authority.

2. Mr. Karan malhotra on 30/05/2016 comp. No. 1-[protected]answer from him: you will get update on within 5 working days, we are reputed company and we will get update on it within 48 hrs.

3. Mr. Vipin kumar on 06/06/2016 comp. No. 1-[protected] answer from him : your case is not closed from our side and we are sorry about this, but your case is already with the top most higher authority i. E. Grievances department. I will personally write a mail to them to accelerate the process and they will call you or mail you within 48 hrs.

4. Finally today on 08/06/2016 to mr. Tanmeet singh comp. No. 1-[protected] answer received from him that within 7 to 10 days you will get your dd and our grievances team will contact you today i. E. 08/06/2016 before 5 o'clock.

Even i write a letter to "mr. Latif nathani" managing director of the company to their head office mumbai but he is also not reply my letter.
So you can see this is the practice from ebay team to make people fool. Till date i had not received any communication or inundation regarding my claim. Every time the mentioned that we are forwarding your complaint to higher authority and you will get the details "soon" soon means never as per ebay policy.

Now i want my money with the interest because it is too much if they can cheat regular customer like me then they can cheat any innocent people.

Please help me to get the solution for the same