eBay India — Not refunding defective delivered product amount

Address:Mumbai City, Maharashtra, 400063
Website:www.ebay.in

My Ebay PaisaPay ID : [protected], I received the defective product from ebay. Already sent all the required pictures to ebay and ebay certified that product is defective but still they not refunding my amount and updating me on this. always I called them to check the status, I reopened then claim on 14 dec 2015. Please help me to get my amount.
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Dear anil4737,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay
Still i not getting any update from your side, i reopened the claim on 14th Dec 2015. Always i called you to getting the update. i called you on 14th, 19th, 22nd, 24th, 26th and every time you told we to wait 48 to 72 hours. This is my worst experience with ebay, how much time you will take to resolve my refund process. i already provided you all the details as per your requirement. uploaded images reference no.[protected] and My appeal reference id. 1-[protected].
please process my refund.
Still i not getting any update from your side, i reopened the claim on 14th Dec 2015. Always i called you to getting the update. i called you on 14th, 19th, 22nd, 24th, 26th and every time you told we to wait 48 to 72 hours. This is my worst experience with ebay, how much time you will take to resolve my refund process. i already provided you all the details as per your requirement. uploaded images reference no.[protected] and My appeal reference id. 1-[protected].
please process my refund.
Dear Ebay Team,

Still i m not getting any update from your side.

Whenever i call getting new Reference No. 1-[protected]

Please resolve the issue.

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