eBay India — Not returning my money and mental torture

Address:	Mumbai City, Maharashtra
Website:	ebay.in

EBAY no. 1 fraud ecommerce company. I purchased a memory card on 30 june, paisapay id is [protected] & registered mobile number +91-[protected]. Although my order was prepaid still You dispatched my order after 9 days i.e 9 july. Even dispatching after 9 days, you sent me damaged memory card. I called you for refund. You gave me refund in form of ebay coupon on 20th july. After that when i tried to login my account to purchase with that coupon, i found that my account is permanently suspended. I called you regarding this issue and your representative is saying YOU HAVE VOILATED OUR POLICY. SORRY WE CANNOT TELL YOU WHICH POLICY AND WE DO NOT INFORM OUR CUSTOMER WHEN WE SUSPEND THEIR ACCOUNT. You are not giving me my money back. Neither you are telling me which policy i have voilated nor you have called me even once to tell me about account suspension. Is this customer friendly ? Take action against them & help me get my money.