Ebay India Pvt Ltd — I am seller my claim: 1208170 is not resovling by ebay claim adjuster

Address:	Ludhiana, Punjab
Website:	www.ebay.in

I have sold galaxy grand on ebay to a banglore seller. After receiving the item the buyer raise a claim he will not receive any courier and raise a claim : 1208170 . I have provided a pod copy to ebay.Then buyer saying that he received the item but the box is empty. Then claim adjuster call me on 22 sept 2015 jaiveer sayed. They want 3 documents from me and give me 72 hrs time. on 23rd sept i have send above said documents at [protected]@ebay.com. after i have called to customer care many but i have not received any resolution. On 30th sept 2015 claim adjuster call me and said they will receive any documents i told him i have send docs on 23rd sept 2015 by email. so he was checking the email when he got the email he will disconnect without saying and give a more 48 hrs time to buyer and said on ebay guarantee if buyer failed to provide any docs so he will close the claim after 48 hrs. From that day 120 hrs time left but i have not receive any call from claim adjuster and nor received any resolution. I am regularly calling to customer service but they are saying they are esclating the email to claim adjuster he will u within 24 to 48 hrs. but no call is come. the ebay and buyer are frauding with me i will provide all document for item delivery but they are nt closing the claim in my favor. they are only supporting buyer not seller. buyer told me that his relative or friend is working with ebay so he will get his money. my mobile and money both are in risk .I request you to provide me a resolution for that as soon as possible. with regards, SELLER RAHULSINGH NAGI CLAIM ID:1208170 [protected]