eBay — money charged but product not delivered

Address:

New Delhi, Delhi

I had ordered a Michael Kors Parker Blush Dial Rose Gold-tone and Blush Acetate Womens MK5896 on 3rd June 2015. (Paisa Pay ID [protected]) I have not received the order and was shocked to see the product delivery message which stated that I had received the watch. I had tried contacting the vendor: Mr. Ketan Sethi but did not get a satisfactory reply. I had also contacted the Blue Dart courier company and inquired about the status of delivery of the product associated with AWB no. [protected] and got to know that they have not received the order from the vendor for dispatch. I had reported this matter to Ebay hoping that I will get justice but on 20th June 2015 I received an email from Ebay that my claim has been rejected. I have contacted the vendor too several times to refund my money. He had admitted this wrongdoing and had also confirmed it through sms dated 2nd july 2015. This fraud has ended my faith on Ebay. I request you to look into this matter at the earliest else I will have to take legal action.