eBay — My money is not getting refunded by ebay

I have purchased Iphone 4s from eBay. I then called ebay to cancel my order and money to be refunded. As i called soo many times to eBay, they used to say that " Sir your money will be refunded " and a call will come from ebay that to verify either you wanna cancel your order and want your money back and they called but the cl cut suddenly nd they cancelled the claimed and and mail came that your claim has been resolved . Again i called eBay they said you have to received called and as i said they saying you have to receive the product. But the fact is that eBay customer care said earlier that they will refund my money. They said you have to call to the seller and as i am calling the seller is not receiving my phone call and other number is switched off. So what's game eBay are playing. They are denying to refund my money. So please take an serious action. Why eBay guarantee said that 100% satisfaction /refund/replacement. I am really fed up they are wasted my money and time too.They used to say yes your money will be refunded and now, As they record voice i said, ok then you listen the recorded voice, they said sorry we can't refund you have to receive the product in 24 days. They saying to talk to seller and he not receiving call. So what to do i have bought the product from eBay not from the seller to whom i could call and cancel my money and get my money refunded. Why the hell eBay said 100% satisfaction or Refund/ Replacement. So it's my request to get my money refunded.(PaisaPay ID:[protected])

Dear 0918animesh,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay