[Resolved]  eBay — No refund given for ebay guarantee since 2 months

Address:

Bangalore, Karnataka

I have raised ebay guarantee claim since last two months and it was supposed to be closed by 14 th April 2014. Till now I have not received those coupons. I contacted ebay customer care several times, and during chat, eBay person ends the chat without giving any information regarding claim progress. Ebay persons, keep saying that they have sent me coupons, when I asked them about those coupon number and dispatch date time of those, eBay persons simply disconnect the chat. On phone call also, those customer care guys keep phone on hold for around 20-25 minutes... So this time I am sending this message to all consumer forum websites, to inform them about this irresponsible behavior/Fraud by eBay. I have contacted ebay several times, but they have not answered my doubts and neither they have sent me coupons. My money is trapped with eBay and they just doing nothing for that claim resolution.