eBay — not recieved the item

Address:

Indore, Madhya Pradesh

Cheated and ignored. (True incident) My strange experience on Ebay. I am a regualr online purchaser. I had been using Ebay since long time. never any issues, so far. One fine day, I placed an order for an Audi MMI Cable(item #[protected] fomr a supplier name - "hongkongadget". Now, I was in some hurry to place the order, so when Ebay asked to login, i saw another option lingering on the page - 'continue as a guest' So, i thought - why not. I placed my order as a guest. they accepted my payment and given me PaisaPay ID - [protected] for the transaction. I even got confirmation mails from Ebay and the supplier for the order. the date of ordering was 5th may 2014. Uptill Today, I havent recieved my item yet. I have written atleast 10 mails to the supplier and some mails even to Ebay about the situation. I did not put my order through my regular account ( i ordered as a guest, rembember?). so i cannot login and cancel the order or write a review/ complain for the supplier. I even called up Ebay India, a representative answered and I told her the situation, for which she plainly replied that she does not know what to do about it, and hence cannot help. she said only way to get your item is to contact the supplier. So, i was back to the supplier, i mailed him some more and even called him on their given number, not a single time they replied or even picked up the phone. this supplier 'hongkonggadet' is by far the lousiest supplier i have came accross online. But i do not blame them. because when i shop on Ebay, i do not see the supplier, i see the Ebay gurantee. thats what encourages us to put our hard earned money in the hands of some distint small time supplier. If Ebay would not help us in this kind o[censored]nique sitations, then whats the point of Ebay gurantee or such. Online shopping is all about whom do you trust or not. i can get the item from 10 different websites, but i chose Ebay, only due to its name and reputation. but never again. Ebay is just another foreign Company just to loot the Indians and do not care or stand on its promises. They hire unskilled/cheap custmore care representatives which do not know what to do when somehting comes up outside their script. I do not care about my money which is in this case Rs. 2000, you could guess as i own an Audi(rembember the item?). but i do care when some cheat takes my money and do not respect the customer/seller code (I am talking about the supplier) And i do care, when a company like Ebay is so careless and ignorant at so many levels. I would spread my experience everywhere i can, so that nobody else get swindled like me from this supplier- 'hongkonggadet' and Ebay. -- Sourabh Agar