[Resolved]  eBay — product not working

Address:

Kurukshetra, Haryana, 136118

I have ordered jbl ear phones from ebay on 13th october and paid online and recieved product around 20th october, 2017. When i used it first time it was not working properly. From that say i am calling on ebay customer care service and every time i listen one same thing, that your problem will be resolved in 48 hours. My paisa pay id is — [protected]. I have recieved the item. Nut i want to raise a complaint. I am not able to raise a complain because the seller have not updated ebay with item shipped. I have called 5 times in customer care and i alwasy listen same reply that your data will be updated in 48 hrs after that you can raise complaint.