eBay — Refund not initiated for damaged lenovo laptop bought online on ebay

Sujatha Krishnan

from Virarajendrapet, Karnataka

Address:	560037
Website:	www.ebay.in

I had bought a Lenovo Ideapad 300 laptop from ebay worth 40, 999/- paid via PaisaPay under eBay guarantee which says refund/replacement in 30 days. I received a damaged product on 27th May 2016 which was chipped at corner and charger did not have the earthing point at all. I immediately raised a refund claim request on the same day. Not only the product was damaged but also did not prove its ingenuity on Lenovo site. I had sent them the pictures of the damaged laptop and all other information required. It has been 9 days now but there is no progress regarding this request.

We had been calling customer support since 5 days but there is no proper response from them except for request is in progress. Nor anybody came to pick the product back. Below are the details:

Product name: Lenovo Ideapad 300 i7 6th gen 8gb RAM 500GB HDD
Product delivered on: 27th May 2016
Refund raised on: 27th May 2016
Seller name: Max global technologies
Product S No: PF0FFBC9
Model no: 80Q7
id: 80Q700KWAX
Amount paid: 40, 999 via PaisaPay

Kindly take an action on eBay for I want my money back ASAP since 41K is not an easy amount for me.

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eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear Sujatha Krishnan,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay

Sujatha Krishnan

from Virarajendrapet, Karnataka

Ebay,

I had already raised a claim request CLAIM ID: 2026237. Please act upon that first rather than asking me to contact your helpdesk because they are eitherways useless. And it has been 11 days now and your claims team has done nothing but make me lose trust of getting my money back everyday. I see no progress at all. everytime I call you guys you are placing the call on hold and have me cut it after 1 or 2 hrs. What is the respect then you have for customers? All I need is my money back 41K for the trust I had in you and got cheated.

Sujatha Krishnan

Sujatha Krishnan

from Virarajendrapet, Karnataka

It has been 22 days now and I have no faith I will get my money. There is no transparency with the customer. Seller has confirmed the receipt of the product but ebay is not refunding my money back. PLEASE HELP!!!