[Resolved]  eBay — Refund not yet received

Address:

Bangalore, Karnataka

The mail conversation with Ebay is mentioned below. I got a damaged product and first they told they will process refund coupoun but i didnt receive it later they assured they will issue my money back that is also not done.It s being more than 2 month now. eBay Guarantee* claim - 560694 has been resolved‏ From: [protected]@hotmail.com To: [protected]@ebay.com; [protected]@ebay.com; [protected]@ebay.in Subject: RE: eBay Guarantee* claim - 560694 has been resolved Date: Sat, 2 Aug 2014 14:39:06 +0530 What is happening ?? I called asking for upadate still no update ...what is this ???? From: [protected]@hotmail.com To: [protected]@ebay.com Subject: FW: eBay Guarantee* claim - 560694 has been resolved Date: Thu, 31 Jul 2014 10:52:25 +0530 I am very annoyed on what is happening with my claim, it was told i will be getting the claim within 10 workng days... Thast is also over, still i dont have any update. Regards, Sruthy [protected] From: [protected]@hotmail.com To: [protected]@ebay.com Subject: RE: eBay Guarantee* claim - 560694 has been resolved Date: Tue, 22 Jul 2014 15:32:12 +0530 Hi, I have not got any update about the claim resolution.You told I will receive a coupon of 110% of transaction value.Kindly send me the same at the earliest. Send me a msg to [protected] when sending the coupoun so that i can utilise it as i have purchase plans in ebay Regards, Sruthy.M Date: Thu, 17 Jul 2014 06:05:54 -0700 From: [protected]@ebay.in To: [protected]@hotmail.com Subject: eBay Guarantee* claim - 560694 has been resolved eBay Guarantee * - Don't worry, Buy happy! eBay eBay Guarantee An eBay Guarantee* claim has been resolved Dear Sruthy, We thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your eBay Guarantee* claim request. Click here for more information. Please find the details here Action : Buyer cancelled his claim request - Claim Closed Remarks : As per our telephonic conversation on 17/07/2014, we are pleased to inform you that we are approving your refund request in form of eBay coupon. You will receive a coupon of 110% of transaction value. It will be sent to your registered email address, and you can expect to receive it within 7-10 business days and the same is valid for 30 days. Note: Sundays and Public Holidays are excluded from working days. Thank you for shopping with eBay. Item Information Claim ID: 560694 PaisaPay ID: [protected] Item number: [protected] Seller ID: shopdrive Date claim opened: [protected]