[Resolved] eBay — refund of money regarding non-working product supplied by ebay seller

1 Review
 manoh97 on Nov 29, 2017
Dear manohar,

We would like to inform you that we're closing this claim as it is not eligible as per ebay guarantee* guidelines. Please visit the following link for more details on ebay guarantee:

http://pages.ebay.in/help/ebay-guarantee.html. we regret of not being able to assist you on this matter. We appreciate your understanding in this matter.

Please find the details here

Remarks : your claim has been rejected. Reason :we have checked the details of your claim, and noticed that your item is under manufacturer warranty. You are requested to approach nearest service center of your product manufacturer. Thank you for using ebay

Action : claim not eligible

Item information

Claim id: 3303747
Paisapay id: [protected]
Item number: [protected]
Seller id: discountbrandfactory
Date claim opened: [protected]
Thank you for choosing ebay.


Ebay india customer service
Complaint marked as Resolved Dec 31, 2017

Complaint Status

[Nov 29, 2017] eBay.in customer support has been notified about the posted complaint.
Verified Support
eBay.in Customer Care's response, Nov 30, 2017
Dear Customer(manoh97),

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Team eBay
Updated by manoh97, Dec 01, 2017
There's no service center for this product, hence I have requested eBay to refund my money. But eBay is not ready to listen and they are not refunding my money paid for the order. They are saying that customer has to go to service center. But there is no service center for thus product. It shows that eBay is cheating customers by listing those sellers products which is having manufacturer warranty but that manufacturer has not got service center in customer city. I need refund of my money immediatelym
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    eBay - refund of money regarding non-working product supplied by ebay seller