eBay — To exchange the package

Address:	Kozhikode, Kerala, 673725
Website:	www.ebay.com

My name is ANOOP.R am your customer. purchasing so many items from ebay. i am from Perambra KERALA. i have ordered for an ASUS ZENFONE 5 display. and i want to change the delivered item. am calling your customer service around 100 times . i received the item 15 September 2015. every time am calling you said that 24 hours, 2 days, with in 1 week, ... what i do? not get correct. feed backs. am so sad. there is only 3 days remaining to exchanging time. the days will be going on end. 2 days back am calling you. you said me with in 2 days we will solve your problems. no phone calls or replay i got. PLEASE I WANT KNOW, WHEN YOU RETURNED THE DELIVERED ITEM. I have lost my 1300... rupees. please exchange the item or get back my money. other wise am going legally. because it is irritating me a lot. i have lot of expectations from you. please... please you give me a remedy... i want to use my mobile phone... why you cant understand customers problem. its my request. please...