eBay — wrong product by e-bay seller

Address:

New Delhi, Delhi

i bought 2 blackberry curve 9630,[protected] by eBay seller .but in the photograph the phone condition was mint but after getting the phone, i found the phone is used, and i called to eBay seller, he told me sir the phone is imported from USA .I said its okay but in the photograph the condition was look like new and now i found its used, Used phone is not a issue but the phone is not working properly, one of the phone charger is not working and the SIM is not working, so what is it, they told me, don't worry sir we will solve so soon, but today is 10/3/2015 i haven't got any call and e-mail from buyer .The comment was fake, i want 2 refund my money that's all, and i will suggest to everyone be aware of eBay products