eBay.in Complaints & Reviews

Hi,

I purchased iphone 5s 64 gb in 20 nov 2015 from seller elixircart 2014. After update my software my mobile's camera is not working. I went apple customer care . They told me it is not original product. According to imei number it is showing silver iphone and they sold me as a gold iphone.
I am trying to contact to seller of ebay by from i.E. 07.04.2016 having with paisa pay id:[protected] but inspite of my several calls and mails he is not picking my phone and even not responding on my mail.
Please note i want my money back. Hence it is duplicate product and i trust on ebay after that i will not buy any product from ebay. It seems it is fraud company.
I attaching apple service center letter

Ordered Online through eBay the product which is Nokia 1100(Black Colour) and made the Payment through credit card-Paisa Pay ID-[protected]. Later While getting delay so placed request for the cancellation and waiting for the refund however it took such long time for the money refund so from my end generated the Claim ID-1829901.It has been more then weeks so Called the eBay customer care to check about the status so they informed to contact the Seller merchant Mr. Muthu Raj.So I did the same as per their request however He pleased for the pass the Account information where we can able to transfer the amount, In beginning it made me think so high how I can pass the bank information with the Unknown persons. But on the eBay Guarantee there is mentioned 100% Satisfaction and refund/ Replacement. So I sent the bank information through message and waiting for the money yet to be credited in my account. As same like earlier another week gone for the refund but no point of money got credited. So I called the Merchant number Muthuraj where he disconnecting the call again & again. Might be I tried 68 times through call but he is keep on disconnecting the call and pass the message as well to respond me back but no response. So thought to let me get back the eBay call support for this below issue.
On 4th May afternoon called the Support centre where as call landed to gurgoan(Gurgram) has word with the Mr. Pradeep gentle guy. He placed me call on hold for the checking the same and informed the all story about that commitment for the refund and now disconnecting the call. This gentle guy informed that We cant do anything from our end for the refund that better to contact Seller merchant muthu. I informed the same he is disconnecting the call so You can placed the call on conference but they Denied that this kind of service request is not available.I Pleased and requested lot that money which is paid from my end to eBay then why should I roam here. but their response which is very impressive and said that If I can register the Complaint to consumer court as well.

Note:-
1. My money Paid to straightly to eBay then why should I except the money from the seller merchant.
2. How eBay like reputed company can say that for refund you should contact the merchant even on call Mr Pradeep( Customer support staff) agreed that I paid the amount to eBay.
3.Pleased for the same to show the same thing on terms & conditions on your website about which you saying verbally but they denied and informed nothing mentioned like this.
4. To be frank I am familiar & tycoon with Online Shopping through all services like Flipkart, amazon and even happitk as well but this is first time I am getting jerk on this.

So here I am requesting to help me for the above concern and get money back on my account. Penalties would be charged means would be appreciated to dont make such kind of mistakes and give big hassle to the customers.

Thanks
RJ Sathish
rj.[protected]@goibibo.com

Bought this product on 23 feb but within few days found it has some issues so i called ebay and filed a claim for exchange on 9th mar (Claim id 1775799). They did replace my product on 5th apr but again i was given defective product so i did call and re opned by claim in 9 th apr and since then i am waiting call back from claim department. This time i need refund since i have suffered a lot and paying emi's for product i am not using at all. Please help me.

This is in regards to an order placed online with ebay india which was delivered in faulty condition, and as per their return procedure the item was delivered back to address mentioned by ebay communicated to us via email.
It has been more than 30 days now but we have not received any sort of communication regarding our refund and on every call to their customer care department they tell us to wait for 3 days and they fail to promise to fulfill their commitment for resolution.

Order details are as follows
Paisapay id - [protected]
Product - iphone 5s 64gb

Respected Sir/Madam

I ordered an item (sandisk MMC 32gb) online from ebay.in on 18th of April and I did not get my product yet. When I went throughout the website, I found that ebay.in is trapping their customer in many ways. So I think that I have been trapped.
Now, they are not providing me the product but approved Refund without my consent. They have sent me a mail of 'approval of my refund request' but I have not made any request for refund.

I want you to take action against them. I am seeking response from your end.
Thanks.

Shipping details are given below

Courier Name: FIRST FLIGHT
Airway Bill Number: M991Z2904051
Remarks: Delivered in 7-9 days

Respected sir,

This is to bring in your kind notice in regards to my compliant against ebay india.Recently i purchased “redmi note 4g (White, 8 gb) +6 months manufacturer warranty" item number:[protected], claim id: 1927339
Paisapay id: [protected] on 21st april 2016 from ebay website which is delivered to me on 27th april 2106.

I had already filed a claim with ebay for refund as service centre rejecting warranty and reason given by the service centre was ebay is not authorised dealer.

The product is locked and used by someone and asking for password

I request refund from ebay for the product as soon as possible

Thanks and regards
Madhuri gardas
Maharashtra

I was call to ebay many times but they didn't solve my problem, i was purchased a led tv from ebay.In and received me broken and i compllaint to ebay.In but they didnt help me me change it or my money refund i am in totally loss. Details below:
Amount:rs. 11, 162.00
Claim id : 1817864paisapay id : [protected]

Wybor w32 f1 80cm (32) hd ready led television - samsung panel
23 mar 2016 17 mar 2016 [protected]

I had recently ordered a product id[protected] from ebay.in and the product was damaged so i talked to one of the customer executives and they told me to return the product back to the seller at my own cost and the cost of the shipment would be delivered to me as a coupon but even after delivering the product back to the seller the website is not refunding the desired amount they claimed that they would be transacting the money within 7-10 days but still havent received the refund

I purchased 32gb class10 memory card on march 1 2016. But they send me a fake product and i claimed for that but they rejected and complaint in twitter also. They told we will update soon reply only till now i am not getting any money. My ebay claim id:1779326 and my paisapay id :[protected] and my twitter complaint link is : https://twitter.com/karthikeyanyell/status/[protected]?S=08

I am perches YU Yureka Plus on Android in 9, 999.00 new mobile. (http://www.ebay.in/itm/YU-Yureka-Plus-on-Android-Moondust-Grey-/[protected]?) but i have receive old item i.e. refurbished. I am complaint in ebay on 23 March 2016 (claim id is 1816795) but form 23 march 2016 to till date it is not solve. they say within 20 days we solve complaint now 40 days over complaint not solve.


i am contact more than 15 times for ebay call center. more than 10 email. but every time not proper answer.


Regards

Jitendra zavar

M-[protected]

I place order in ebay on dt.26 jan.2016 for sandisk cruzer blade 16 gb pen drive black & red (Combo of 2 ), (Paisapay id [protected]), from time to time i contact to customer care executives for non receipt of item & every time they assure me that the issue will be resoved within 72 hours, but i didn't get call back from your ebay.

I talked with customer care executive several times (7 times in feb.2016, 6 times in mar.2016 & 8 times in april-2016) after placing order at ebay, but after lapse of reasonable time no action initiate from ebayl.

My ebay claim id is :- 1848861
My paisapay id is :- [protected]
I was buy xiaomi mi4 lcd display+touch screen digitizer assembly white - mi4 white from ebay.In and i received broken item and for that i claimed on ebay guarantee department as on dated 04/04/2016. And till i didn't received my refund or replacement of item as on date.
I tried to contact many times of ebay but they said we solved your quarry 1 to 2 days....

I bought a pair of Adidas spring blade shoes from ebay.in on 12/04/2016 and received it on 15/04/2016. On checking the same pair with local Adidas authorized show room, I found out that the pair is fake since it had same serial number on both shoe and has a lock which is not present in original version.

I raised a claim on the 23/04/2016 for a refund and am still waiting for a resolution. Even after repeated requests to update on the claim; ebay.in could not provide me any reply.

Therefore I take your assistance in raising a complaint against them.

http: www.ebay.com/gds/How-to-Identify-Genuine-Adidas-Superstars-/[protected]/g.html

Order Number: #[protected];
PaisaPay ID: #[protected]
Claim ID: #1910040

Regards, Biswajit

I'm siddhu and one of customer of ebay.in. I bought a Motorola charger with cost of 550 INR. Within one week that charger getting heated and finally stopped working. I call eBay. In customer care many times(4) and they promised me to refund money within one week but many weeks are gone but my issue is not resolved. I was wasted my valuable time with this idiotic minded company service. Is anyone help me to get right way to forward please.

Order details
User ID s[protected]@gmail.com
OEM Genuine Motorola Home Travel Mains Charger for Moto Google Nexus 6 G E X 2" (Item
ID:[protected]

Airway Bill Details: [protected]

PaisaPay ID [protected]

Respected sir

i ordered a product online from ebay.in a memory card of sandisk (32 GB) on 18th of April and i didn't get my product yet. they are postponing my product delivery again and again, when i went throughout the website there i found that ebay.in is trapping their customer in many way. so i think also that i have been trapped.

shipping details are given below
courier name FIRST FLIGHT
Airway bill number M991Z2904304
Remarks Delivered in 7-9 days

i want you to take any action against them. i am seeking response from your end.
yours faithfully.

I had bought a philips handsfree from ebay, after 2 months it stops working, on complaining to ebay, it tells me to talk to seller . First he doesnt answer calls and then talks rubbish to me asking to wait for 15 days to get a definite answer
Right now after 1 month, no progress has been made and seller ravi kumar - is not answering calls
I want to ask ebay how is such a way to behave to customers
Ravi kumar[protected]

Hi.
I have purchase 32 gb memory card from ebay 29 march. First i received this product to late and when i have receiced a non working memory card imediately i was call and raise a claim. Second tym call gain for enquiry u exicutive told me u r claim is pass plz wait for 6 day when i didn't get a claim again i call u r represented told me u r claim is not raise now he again raise a claim waooo ebay cheat the customer plz tell me u r address will send u r product and u can check it u r totally fake product... Which pay for my harassment tell me...
Now i need my money back and pay for my harassment...

My registered mobile number is..[protected] and u can call me.[protected]

Paisa pay id: [protected]

I bought a wristband from ebay on 17th april 2016 from the seller kazkollections .. which i received on 21st april .. but they send a totally different wristband from the photo that they r showing..i launched a complaint there... i had a chat with the seller... but nothing happened... the seller said he will send me the wristband when it get available.. its cost me 175.. im not complaining here for the money...im complaining because this is cheating.. this is fraud.. they r showing something.. and selling something.. this should b stopped.. please help me ...

I bought a samsung evo sd card, item no.[protected] from ebay on 21 march 2016. My ebay id is cjar9293.
The product name on ebay is "original samsung 32gb evo memory card micro sd sdhc class...[protected]"; and the seller id is
"kumarpraveen8520-2".

I recieved the item around 30 march at my address in surat. The product didn't have any invoice or bill with it. The courier contained only a packet with sd card in it. The didn't work at all. As it mentioned a manufacturer warranty, i went to a samsung showroom nearby, but they said that as there is no bill they cannot help. Also they did some quick check after i insisted and said that the product is duplicate and not an original samsung sd card.
I raised a claim with ebay on 6 april 2016. But my claim was rejected and i got a call saying that you will have to go to samsung showroom and get it written from them that the product is not working.

The seller's name is amankumar saini and he/she is from alwar. I sent him first mail on 11 april, and second mail on 29 april. But he did not reply to any of my mail.
I called him on his cell number that i got from ebay - [protected] but i am not able to call, because after dialing, the voice tone says, "this number does not exist". I tried calling him several times, but everytime i hear "this number does not exist".
I have called ebay customer care 7-8 times between 10 april and 28 april, but their tone is very unprofessional. They have kept the call on hold for 45-60 minutes, and they are always inisisting on 2 things:

1. This is under manufacturer warranty, so go to samsung showroom. -- to which my reply is (A) i didn't get any bill, so samsung showroom is not hearing my complain. (B) also, they have clearly mentioned it is a duplicate sd card and not original.
2. Then ebay says: please contact the seller ----- to which my reply is (A) i sent 2 e-mails to the seller on 11 and 29 apr, but got no reply (B) i placed several calls to the seller on the number provided by ebay, but seller's phone number doesn't exist.

The most important thing here is that the seller himself have been suspended by ebay!!! Yes, the seller is suspended.

Finally, after calling ebay for 7-8 times, they have said that have escalated the complain to the next level, and a manager will call me in 48 hours. I have got this message from ebay twice before, once on 24 april, and once before that also. But no manager gave me a call. After every 48-72 hours, i call ebay customer care back and they say the same thing.

The sd card costed me 460 rs. I want my refund back.

I believe both ebay and the seller are fraud companies. Please register them as a fraud company.

Sir
I was buying from ebay with confidence for many years, this time i got defective product so i want to return it to seller but ebay not helping ebay claim support and ebay gurantee is not realiable at all no help instead claim dept email me that my mobile was swithch off so i have talk with customer executive and told me to call back after 12 noon but whole day till evening i was waiting but no call from eaby . Now i cannot trust the ebay gurantee I do not know why Ebay is doing like that my claim id is - 1892112


Hope you can solve this problem